Support

Need help with Precision Arrow Builder? Email support@precisionarrowbuilder.com and tell us what you need help with.

Find the right resource

• Getting Started — installation, activation, and the core workflow
• System Requirements — tested and recommended Windows configuration
• Known Issues — confirmed problems and available workarounds
• Report a Bug — a useful email checklist for a product problem
• Request a Feature — share an improvement idea
• Tutorials — current workflow, reference, and troubleshooting guidance
• Terminology — definitions of product and arrow-building terms
• Measurement Reference — component dimensions and datum conventions
• Release Notes — changes in published releases

Installation help

Precision Arrow Builder's installer is digitally signed. Because the application and publisher are newly distributed, Microsoft Defender SmartScreen may initially show an "unrecognized app" reputation warning. Use "More info" to inspect the publisher, and verify that it is Precision Arrow Builder Software, LLC before proceeding.

Keep Windows security and antivirus protection enabled. A malware or antivirus detection is different from a SmartScreen reputation warning. If Windows or antivirus reports malware, or if the publisher or signature is not what you expect, stop and contact support@precisionarrowbuilder.com rather than bypassing the warning.

Download for Windows

Activation help

After checkout, open the email containing your Precision Arrow Builder license key. When you first open the app, follow the on-screen activation prompts and enter that key. If you cannot locate the post-checkout license email, or activation does not succeed, contact us with the email address associated with your purchase and describe the problem or message shown on screen. Do not send your license key.

If the application will not start or activate

If Precision Arrow Builder will not open, or you cannot get past activation, clearly identify that problem when you email support@precisionarrowbuilder.com with the subject line "Cannot start" or "Cannot activate" and include your Windows version and what you see on screen.

Data, updates, reinstalling, and uninstalling

For customer-data backups and version-aware import/export behavior, see Backups, imports, and recovery. For application updates, reinstall behavior, and the data intentionally retained after uninstall, see Updates, reinstalling, and uninstalling.

Diagnostics

If you can open the app, choose Help → Export Diagnostics Bundle… to create a diagnostics ZIP file on your computer that helps us investigate. You do not need to find log files or run any commands. The app does not send it anywhere automatically. You choose whether to attach it to your email.

The bundle excludes known secrets, but raw logs and crash data can still contain environment-specific details, so review the ZIP before sharing it if you have any privacy concerns.

What to include

When you contact us about a problem, please include:

• Your name and the email address associated with your purchase
• The version of Precision Arrow Builder you are running
• Your Windows version
• What you were trying to do
• What happened, and what you expected to happen
• Whether it happens every time or only sometimes
• A screenshot, if it helps show the problem
• The diagnostics ZIP, if the app opens and you are comfortable sharing it

What not to send

Please do not include any of the following in your message:

• Passwords
• Payment information
• License keys or activation codes
• Private keys or certificates
• Unrelated personal files

We will do our best to help, but we cannot promise a specific response time.